clinical support
I bring specialised and expert knowledge to support your practice
With extensive experience in the medical field, particularly within psychology, I bring specialised knowledge as a SME to support your practice.
I offer a range of virtual assistant services, including client triage and referral management.
My expertise allows me to assess client needs and connect them with the best-suited practitioners, ensuring the highest level of care and efficiency.
Additionally, I have a strong understanding of Medicare policies and rebates, helping to ensure that clients receive the correct billing and reimbursement. Whether you're a solo practitioner or part of a larger team, I'm here to help streamline your operations and enhance your patient care.
I also have a deep understanding of Medicare policies, including eligibility requirements, mental health care plans, and the process for claiming rebates for psychological services. I can assist with managing patient billing, navigating the complexities of Medicare, and ensuring that clients receive the maximum eligible rebates for their services. This helps reduce administrative burden for your practice while enhancing client satisfaction.
service provided
General administration via email and phone
Answer inquiries and provide basic information about services, directions, and office policies.
Book, confirm, and reschedule patient appointments.
Coordinate with practitioners/clinicians to manage schedules and avoid conflicts.
Ensure that patient information is accurately recorded, updated, and stored in the system.
Handle referrals and third party approval letters.
Handle cancellations.
Manage incoming calls and take messages when needed.
Respond to general inquiries, such as office hours and treatment availability.
Handle follow-up communication, like confirming appointments.
Coordinate patient flow.
Help patients complete necessary forms, including registration, consent forms, and medical history.
Provide assistance with paperwork for patients.
Safeguard sensitive patient information in accordance with privacy regulations.
Ensure secure handling of patient files, records, and communications.
Assist with other administrative functions as needed, such as processing referrals.
Coordinate follow-up appointments or procedures as directed by healthcare providers.
up to 5 hours per week $250
- ideal for one practitioner
up to 8 hours per week $350
- ideal for 3-4 practitioners
up to 10 hours per week $500
- ideal for up to 6 practitioners